Meet the Success Team

Shelly Burnett, Special Teams CoordinatorShelly Burnett

Shelly Burnett is our Special Teams Coordinator. She specializes in teaching dental teams how to create a positive team atmosphere and deliver top rate customer service. Shelly has over 20 years of experience working with teams in the banking industry and has experience in team training for such large organizations as Chase Bank, Bank of America, and Capital One. She is committed to helping your teams learn to deliver excellent customer service and relationship selling.

Have you ever Role Played in your practice? Actually asked your team to create situations where you were challenged to speak to patients and present treatment? Shelly is an expert! She has been creating Role Plays for our Team and Doctors for two years. Shelly makes learning the fundamentals really exciting. Teams love her interactive roles in training teams how to talk to patients.

Shelly’s love of people has established a great mentorship with teams. They often call her to ask what they could have said, or might say in situations. She does not criticize! Her attention to detail proves the systems work! One of our most successful offices has just reported the highest production and collection in the career of the doctor. The Team earned a $2000 BONUS! That is more than most teams make in a month in salary.

Shelly also helps team members and dentists with developing a sound financial plan through her Capital Choice business. Getting out of debt and saving for retirement doesn’t have to be a mystery. Shelly can help design a customized plan for any of our clients to reach their financial goals.

Shelly is married and her family has a ranching business. She has two handsome sons. She also volunteers for the Texas Cattle Dog Rescue and is active in her church.

Click here to contact Shelly

Fran McQuien

Dental Practice by Design is very proud to welcome Fran McQuien as our New Mexico Director of Sales and Recruiting Officer!

Fran McQuien has enjoyed over 30 years in the dental field. She has worked chairside as well as performing as office manager. Fran taught Dental assisting school for 2 years.

Fran was involved in the structure of the Dallas County Dental Society in the past by becoming the President of the Dallas County Dental Assistants Association. She was elected Dental Assistant of the Year! During Fran’s tenor with the Dallas County Dental Society, she was Chairman for the famed Dallas Mid-Winter Meeting, now known as The Southwest Dental Conference which is attended yearly by Dental Professionals worldwide!

She has numerous hours of Continuing Education having attended numerous clinics and seminars.

After relocating to Albuquerque, New Mexico, Fran was employed by two of the top Implant Surgeons in Albuquerque increasing their production to a level they had never seen before.

Fran and husband Woody McQuien, now reside in Albuquerque, New Mexico. She has been very happy living in the Land of enchantment.

Contact Sherran Bard today to discover how her hands-on approach can help your dental practice go from chaos to calm and efficient. With her experience and comprehensive list of services, she truly knows how to help you create a Dental Practice By Design.